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Position: Remote Customer Support Jobs: Apply Now
Employment Type: Full-Time
Location: Miami
Job category: Remote Customer Support
Join our dynamic team as a Remote Customer Support Specialist based in Miami, FL. We are seeking proactive and passionate individuals dedicated to delivering top-notch customer service in a remote setup. You’ll be responsible for resolving customer inquiries through multiple channels, maintaining high customer satisfaction, and using feedback to enhance the customer experience. If you have excellent communication skills and a knack for problem-solving, we’d love to hear from you!
About Horizon Elite Travel
Horizon Elite Travel is a premier hiring solutions provider in the United States, catering to various industries, including travel, digital agencies, medical, finance, education, fitness, design and decoration, food, home services, and e-commerce. Our mission is to streamline the hiring process for organizations by leveraging our team of industry experts committed to discovering top talent. We understand the unique demands of each enterprise and are adept at sourcing and matching candidates best suited to meet those needs efficiently. Join our expanding network as we continue to enhance and support businesses’ recruitment objectives, delivering customized solutions that drive success.
Job Responsibilities
- Handle customer inquiries and complaints efficiently through email, chat, and phone support.
- Provide accurate information by utilizing internal resources and product knowledge.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Collaborate with team members and other departments to address complex customer issues.
- Identify patterns in customer feedback to suggest improvements to the product or service.
Required Skills
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a remote work environment.
- Problem-solving skills and attention to detail.
- Familiarity with customer support tools and CRM software is a plus.
- Experience in a similar role is preferred.
What We Are Offering
- Competitive salary and benefits package.
- Flexible work hours and a remote-first work culture.
- Ongoing training and professional development opportunities.
- Supportive team environment and company culture.
Opportunities for Growth
At Horizon Elite Travel, we believe in nurturing talent and providing clear pathways for growth. As part of our team, you will have the opportunity to develop new skills, take on additional responsibilities, and advance your career within the company. We encourage innovation and value the contributions of all team members in our pursuit of excellence.
